Frequently Asked Questions

What is a Double Diamond Deal?

  • We pride ourselves on finding the best snowboarding gear, ski apparel, skate equipment and surf products and offering them at the absolute lowest prices on the internet. We’re talking 50% to 80% off retail.

    There’s good deals, there’s great deals, and then there’s... Double Diamond Deals.

How does it work?

  • “Today's Freshies” offers the absolute best price for 2 hours. For ultimate savings, you gotta get it while it’s hot!
  • “The Stash” holds all of our products at a great, discounted price. These deals are better than you’ll find anywhere else. Browse and shop to your hearts content.

Is there a limit to how many I can buy?

  • There is a 3-item limit per product, per customer. Please don’t buy from us with the intent to re-sell on sites like eBay or Craigslist. We want everyone to have a fair shot at our super deals. We reserve the right to block customers who are re-selling.

Do I need to refresh my browser to see the current inventory?

  • No. Using the lastest Web 2.0 and Ajax technologies, we’ve designed our site to run in real time, so you always have the most up to date information without having to hit the refresh button.

What’s the shipping and return policy?

  • Our warehouse processes and ships every order within 1 business day. We offer free ground shipping on many items, so keep your eyes peeled for that.
  • Need to make a return? No problem! Simple send an email request to returns@doublediamonddeals.com or use the “Contact Us” form and we will send you a return authorization number within 1 business day.

Do I need a return authorization number?

  • Yes. Returning merchandise without a return authorization number will cause delays and could result in your return not be accepted. Please get a return authorization number first to keep things running smoothly.

Do you accept feedback on your website, products and services?

  • Yes! We welcome your feedback. We work hard to earn your business and are always striving to be better. Thank you for visiting and we encourage you to share what’s on your mind, good or bad.  Use the  “Contact Us” form and select “Suggestions” from the menu.